Privacy Policy
Last Updated: February 2024
1. Introduction
Serenity Therapy ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or engage with our therapy services.
Paul Mackie, trading as Serenity Therapy, is the data controller responsible for your personal data.
2. Information We Collect
2.1 Information You Provide
We may collect the following personal information when you contact us:
- Name
- Email address
- Phone number
- Information you provide in consultation requests or correspondence
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address (anonymized)
- Pages visited and time spent on pages
3. How We Use Your Information
We use your personal information to:
- Respond to your consultation requests and inquiries
- Provide therapy services and manage your appointments
- Communicate with you about our services
- Comply with legal and professional obligations
- Improve our website and services
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you contact us or request a consultation
- Contractual Necessity: To provide therapy services you've requested
- Legal Obligation: To comply with professional and legal requirements
- Legitimate Interests: To improve our services and communicate effectively
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- With your explicit consent
- When required by law or legal process
- To protect the rights, safety, or security of Serenity Therapy, our clients, or others
- With professional supervisors or consultants (maintaining confidentiality)
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client therapy records are retained in accordance with BACP guidelines (typically 7 years after the end of therapy).
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request corrections to inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
9. Cookies
Our website currently does not use cookies. If we implement cookies in the future, we will update this policy and obtain your consent where required.
10. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Paul Mackie - Serenity Therapy
Email: paul.serenitytherapy@gmail.com
Phone: 07925 758883
Address: The Studio, Badshot Farm, St. Georges Farm Road, Runfold, Farnham, GU9 9HR
14. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO
Website: https://ico.org.uk
Helpline: 0303 123 1113